Course Description
Conflicts can be complicated, difficult, frustrating and stressful because different people want different things. When we encounter conflicts whether they are personal or professional, the most common way of dealing with them is to shout and argue or worse.

Learning how to manage conflicts calmly and constructively is a definite skill to possess, particularly for those working in the helping professions. Even when we know how to deal with them, they can still be difficult to resolve but understanding the process, boosts confidence and is really helpful.

Training in this skill, people begin to:
1. Understand conflicts.
2. Discover the 5 different options.
3. Choose an option.
4. Follow the pathways to a resolution.

Initially, part of the conflict resolution process is assisted by all the previous levels.

A Skill Level 5 Certificate of Achievement will be awarded on completion of this course